Delivery Policy

Delivery Policy for AG13 Fashion

At AG13 Fashion, we take great pride in offering you a wide variety of clothing items, all of which are carefully crafted and made to order. While this approach allows us to provide you with personalized, high-quality garments, it's essential to understand that our delivery times may be slightly longer than you might expect from traditional retail. Here's what you need to know about our delivery process:

1. Made to Order

All the items you find in our store are exclusively made to order. When you place an order with us, our selected partners gets to work, crafting your clothing item to meet your unique specifications. This personalized approach ensures that you receive a product that aligns perfectly with your style and preferences. 

2. Production Time

Our commitment to creating tailored, sustainable fashion means that it takes time to handcraft your item. Please note that the production time for each order can vary depending on the complexity of the item, customization options, and order volume. On average, our production time is approximately 2-5 working days, and we aim to complete your order as quickly as possible while maintaining our high-quality standards.

3. Estimated Delivery Time

Once your order is ready, it will be shipped to your specified address. The estimated delivery time may vary depending on your location and any potential delays that may occur during transit. On average, our estimated delivery time is 2 days. Please note that these are estimated times, and actual delivery times may vary.

4. Shipping Options

We exclusively use "Royal Mail Tracked 48" as our trusted shipping method. This service ensures the secure and reliable delivery of your made-to-order clothing items. The estimated delivery time for Royal Mail Tracked 48 may vary depending on your location, but it typically takes 2 days once your order has been shipped.

5. Order Tracking

We provide order tracking for your convenience. Once your order is shipped, you will receive a tracking number to monitor the progress of your package until it reaches your doorstep.

 6. Communication

Throughout the order fulfillment process, we will keep you informed of the status of your order via email. You will receive updates when your order is confirmed and when it is shipped. If you have any questions or concerns about your order, our customer support team is available to assist you.

 

Thank you for choosing AG13 Fashion for your clothing needs. Your support helps us continue to provide sustainable, personalized fashion while contributing to a more eco-friendly fashion industry.

Last updated: 11th October 2023