Returns Policy

Returns Policy for AG13 Fashion

At AG13 Fashion, we take pride in delivering high-quality, customized products that are made to order, just for you. To maintain the utmost level of satisfaction among our valued customers, we have implemented the following returns policy.

1. Returns Eligibility

We accept returns under the following circumstances:

a. Damaged Items: If your order arrives in a damaged condition due to shipping or manufacturing defects, please contact us immediately. We will arrange for a return or replacement of the damaged item.

b. Misprinted Items: In the rare event that there is an error in the printing or customization of your item, kindly notify us within 14 days from the date of delivery. We will either offer a return or send you a corrected version of the product.

c. Defective Items: We stand by the quality of our products. If you receive an item with manufacturing defects, please reach out to us within 14 days of delivery. We will facilitate the return and provide you with a replacement.

2. Non-Returnable Items

As each item at AG13 Fashion is custom-made to your specifications, we cannot accept returns for reasons other than those mentioned above. This includes cases where the item does not meet your personal expectations or if you change your mind about the purchase.

3. Return Procedure

To initiate a return, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team via help@ag13fashion.com, providing your order number, a description of the issue, and clear photos of the damaged, misprinted, or defective item.

b. Evaluation: We will review your request and inform you of the return status within 14 days.

c. Return Instructions: If your return is approved, we will provide you with detailed instructions for returning the item.

4. Refund or Replacement

Upon receipt of the returned item, we will assess its condition. Depending on the situation, you will have the option for:

a. Replacement: If the item is eligible for replacement, we will create a new one, ensuring that it meets our quality standards, and send it to you as soon as possible.

b. Refund: In the case of non-availability for a replacement or your preference for a refund, we will process the refund to your original payment method within 14 days.

5. Shipping Costs

For eligible returns, we will cover the cost of return shipping expenses.

6. Contact Information

If you have any questions or concerns about our returns policy, please contact our customer support team at help@ag13fashion.com.

AG13 Fashion is committed to providing you with exceptional products and customer service. We appreciate your understanding of our returns policy, which is designed to ensure your satisfaction while maintaining the integrity of our made-to-order items. Thank you for choosing us for your custom printing needs.

Last updated: 11th October 2023